A decade ago, interactive, automated chat was a novelty for research labs. Today, it’s commonplace and ubiquitous—from voice interfaces like Alexa, Siri, Google and Cortana, to millions of chatbots engaging humans on social platforms, support lines, and more. In this session, Lauren Kunze, CEO of the world’s largest chatbot platform, talks about how these interfaces are changing how customers and partners interact with organizations at scale. She’ll outline major trends and lessons learned for companies navigating this emerging technology.